Where to Go For Care

When you get sick or hurt, you have several options to get the care you need. Use the links below to learn about your options. To maximize your healthcare coverage, be sure to choose a provider from your Trillium network.

Your PCP is your main doctor. Call the office to schedule a visit if you don’t need immediate medical care.

See your PCP if you need:

  • Help with colds, flus and fevers
  • Care for ongoing health issues like asthma or diabetes
  • An annual wellness exam
  • Vaccinations
  • General advice about your overall health

If you cannot wait for an appointment with your PCP, an urgent care center can give you fast, hands-on care for more immediate health issues. Go to an in-network urgent care center if you have an injury or illness that must be treated within 24 hours.

Visit your nearest urgent care for:

  • Sprains
  • Ear infections
  • High fevers
  • Flu symptoms with vomiting

Urgent care centers can offer shorter wait times than the Emergency Room (ER).

Our 24/7 nurse advice line is a free health information phone line. Nurses are available to answer questions about your health and get help for you.

Contact our 24/7 nurse advice line, at 844-647-9667 (TTY 711), if you need:

  • Help knowing if you should see your PCP
  • Help caring for a sick family member
  • Answers to questions about your health

A “medical emergency” is when you, or any other prudent layperson with an average knowledge of health and medicine, believe that you have medical symptoms that require immediate medical attention to prevent loss of life, loss of a limb, or loss of function of a limb. The medical symptoms may be an illness, injury, severe pain, or a medical condition that is quickly getting worse.

Remember to bring your member ID card with you when you see your PCP, visit an urgent care center or go to the ER.

Make smart choices for your health. Use these questions and answers to determine where to get care.

Infographic Description

Title: Where to Go for Care

  1. Is your illness or injury life threatening? (Ex. shortness of breath, chest pains, bleeding that won't stop, poisoning, burns or a broken bone)
    1. If Yes, Call 9-1-1 or go to the ER.
      Immediately go to an Emergency Room for:
      • Chest pains
      • Bleeding that won't stop
      • Shortness of breath
      • Broken Bones
      • Poisoning
      • Severe cuts or burns
    2. If No, do you have a physical injury or an illness like the flu, an ear infection or a fever?
      1. If Yes, Do you want to see a doctor, or do you want to talk to a nurse for advice?
        1. If you want to see a doctor, is your doctor's office open?
          1. If Yes, call your primary care provider (PCP).
          2. If No, go to urgent care or call our 24/7 nurse advice line 844-647-9667.
        2. If you want to talk to a nurse for advice, call our 24/7 nurse advice line.
      2. If No, call our 24/7 nurse advice line

Call Out: Use our Find a Provider Search to check if a PCP, and urgent care center or hospital is in-network