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Returning Agent - Contracting & Certification Instructions

Welcome back! We are glad to have you recertify with us to sell our MA and MAPD plans. Prior to marketing or selling any Trillium Medicare Advantage product(s), you must complete the Certification requirements below to ensure accurate completion and efficient processing of your Agent Agreement.

Getting Recertified

Step 1: Licensing & National Producer Registration

Visit the State Department of Insurance website(s) to view and complete the requirements on becoming a licensed Agent for the state in which you intend to market and sell Trillium Medicare Advantage product(s).

Please note: You must have the required line of authority to proceed.

Step 2: AHIP Fraud Waste & Abuse and Compliance Exam

Complete and pass the Annual AHIP Certification training for the applicable plan year.

  • Go to our Certification Site to complete the registration process. 
  • Take the AHIP Fraud Waste & Abuse and Compliance exam and obtain your AHIP Certification of Completion. Please retain a copy for your records. 

Note: If you have already completed the AHIP Fraud Waste & Abuse and Compliance certification, you can transmit your training transcript to our Certification Site, which will ensure your AHIP completion is automatically linked.

Step 3: Trillium Medicare Advantage Certification Training and Exam

Complete and pass the Trillium Medicare Advantage Product training..

Important Note - At the completion of the Trillium Medicare Advantage Certification course, you will be able to save the completion certificate to retain for your records.

For all Oregon/Washington-based brokers: You are required to attend one in-person training session.

To receive renewal compensation based upon previous business, Agents must meet all required Training and Certification requirements.

Agent Recontracting

Recontracting with Centene to offer our Trillium Medicare Advantage product(s) is simple! Completing the steps below will ensure you are eligible to market and sell our Medicare Advantage products.

Note - If you already have an active contract, currently marketing and/or selling our Medicare Products, you are not required to submit a recontracting request. Follow these steps only if you want to reconsider to market/sell our Medicare Products.

Step 1: Contracting – Agent Recontracting Process

Returning Agents must submit a Recontracting request via the Broker Online Self Service Tool to proceed.

Working with an Upline?

Affiliated Agent – if you are working with an upline or agency firm, please work with their administrator on how to become a contracted Agent/Broker to sell Trillium Medicare Advantage products with that Agency.

Returning Users

Account Log In

If you have already created an account, please log in.

Step 2: Ready to Sell Notification

Trillium Medicare Advantage will send you an email advising that you are ready to begin marketing and selling Medicare Advantage plans for us.

You cannot market or sell any Trillium Medicare Advantage Medicare product(s) until you receive a confirmation email from Trillium Medicare Advantage acknowledging your application submission was successful and completion of both the Fraud Waste & Abuse and Compliance Exam and the Trillium Medicare Advantage Certification Training has been received.

Broker Portal

Trillium Medicare Advantage’s self-service Broker Portal provides you with access to a variety of helpful tools and resources. These include access to your Book of Business, Commission Statements, Application and Enrollment Status, and more.

To log in to your account, please visit: Broker Portal Website

Important Note - Your Broker Portal website account access is separate from the online Broker Self Service Tool Account and needs to be accessed separately.

Need Assistance?

If you need assistance or have any questions with the contracting process, please call Medicare Broker Services at 1-844-202-6811.

Hours: Monday – Friday 9:00 a.m. – 5:00 p.m. (excluding holidays).